Damaged or Incorrect Items:
If your item arrives damaged, misprinted, or incorrect, you must contact us within 14 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund where appropriate.

Refunds:
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

Return Shipping:
As our products are custom-made, returns for change of mind or sizing errors are not accepted unless the item is faulty.
Returns Window:
Customers must report any damaged, misprinted, or incorrect items within 14 days of delivery. 

Contact:
All return or refund requests must be sent to nwe24uk@gmail.com.